Privacy Policy

Rockwin Casino respects the privacy of players in Australia. This Privacy Policy explains what information an online casino may collect, why it is used, how it is protected, and the choices available to you. By using the website or creating an account, you should read this policy together with the applicable website terms and any notices shown when information is collected.

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Information we may collect

To provide casino services, maintain a safe platform and meet applicable obligations, Rockwin Casino may handle information about you. The information collected depends on how you use the website, the features you access and the choices you make. Some information is provided directly by you, while other information is created or collected automatically when you visit or use the site.

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Account and identification information

When you register or use an account, the site may collect details such as your name, date of birth, contact details, login information, account preferences and responsible gaming choices. To confirm identity, age and eligibility, you may also be asked to provide verification documents or information. These documents can include evidence of identity, age, address or source of funds where checks are required. Information supplied for verification should be accurate, current and complete.

Payments and transactions

The site may handle records about deposits, withdrawals, bets, gaming activity, account balances and other transactions. Payment information may be processed through payment service providers or other specialised providers. Where appropriate, the site may receive confirmation, reference details or limited payment information rather than storing complete payment credentials. Transaction records help operate the account, investigate issues, prevent misuse and meet financial, legal and operational requirements.

Technical and usage information

When you use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, general location information, pages visited, referral information, login activity and dates or times of access. The site may also record information about how features are used, including errors, performance events and security activity. This information helps keep the website functioning, improve services and identify suspicious or unauthorised activity.

Information you provide when opening, updating or using an account.
Verification documents and information used for age, identity, security and compliance checks.
Payment, withdrawal, deposit, betting and transaction records.
Device, browser, network, cookie and website usage information.
Communications with support, including information needed to investigate a request or complaint.

How information is used

Personal information is used only for legitimate business, service, security and compliance purposes connected with operating an online casino website. The purpose of using information will depend on the type of information and the circumstances in which it was collected. Where consent is required, the relevant choice or notice will be provided. Some processing may also be necessary to perform an agreement with you, protect the website, or comply with a legal obligation.

Create, administer and secure your player account.
Process deposits, withdrawals and other account transactions.
Verify identity, age and account information.
Carry out anti-fraud, anti-money-laundering, security and risk checks.
Detect, prevent and investigate cheating, collusion, abuse, unauthorised access and other suspicious activity.
Provide customer support, answer questions and resolve complaints or disputes.
Send service messages about your account, transactions, security or important changes.
Send marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis.
Understand website use, test features, improve performance and develop services.
Maintain records and meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.

Marketing messages may include information about services, features or promotions that may be relevant to you. You can withdraw consent to marketing at any time by using the unsubscribe option in a message or by contacting the privacy support address below. Withdrawing marketing consent does not affect essential service communications, such as security alerts, account notices or transaction confirmations.

Sharing information

Information may be shared with service providers that help operate the website and provide related services. Depending on the service involved, these providers may support payments, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics, security or professional advice. They are expected to handle information for appropriate purposes and in a manner consistent with their role.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected unlawful or harmful conduct, to enforce applicable terms, or to respond to a valid legal process. Information is not intended to be shared for unrelated purposes. If information is processed by providers in another location, appropriate safeguards and obligations may apply.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support login and account functions, measure performance, understand website use, improve navigation and help protect the platform. Some cookies are necessary for the website to work, while others may support analytics, preferences or relevant communications. The information collected through these technologies may be connected with your device, browser or account activity.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. If you block necessary cookies, some website functions may not operate correctly, and account or security features may be affected.

Security

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and restricted handling of sensitive information. No website, transmission method or electronic storage system can be guaranteed to be completely secure. You should protect your login details, use a suitable password and contact support promptly if you believe your account has been accessed without permission.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the applicable obligation. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about privacy handling.

How to make a request

To exercise your data rights, contact support@rockwincasino.wtf and explain what you are requesting. You can use this address to request access to your data, correction of inaccurate data, deletion of your data where deletion is available, or withdrawal of consent to marketing. Please include enough information to help identify your account and clearly describe the action you want taken. Do not send payment passwords or unnecessary sensitive information in your request.

Before completing a request, reasonable steps may be taken to confirm your identity and protect your account. This helps prevent information from being disclosed to the wrong person. A request may be limited, refused or delayed where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute or record-keeping purposes. If deletion cannot be completed because a record must be retained, access to that record may be restricted and it will only be used for the required purpose.

Updates to this policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. You should review the policy from time to time, particularly before using new features or providing additional information. Where an update is significant, further notice may be provided through the website or an appropriate account communication.

If you have a privacy question or are unsure how your information has been handled, contact support@rockwincasino.wtf. The privacy support team can explain the request process and help direct your enquiry.